What is the difference between "Forum Support" and "Annual Maintenance & Technical Support" contract?
Article
You have the following two options for support:

Option 1: Annual Maintenance & Technical Support Contract

Cost: Paid support. Contact sales@scalable-networks.com or your local distributor for prices.

What's Included: QualNet version upgrades, bug fixes and technical support for duration of contract.

Recommended For: Commercial users Commercial users who require accurate and timely responses.

To get technical support you can simply send your questions via email to support@scalable-networks.com. All questions are guaranteed a quality response by our technical support team. The maximum duration for getting a response is before close of next business day.

 
Option 2: QualNet Community Forums

Cost: Free

What's Included: Peer to peer support. Response is not guaranteed. No quality or timeline guarantee for responses. Bug fixes & version upgrades are not included.

Recommended For:  Students & educational users who can mostly self resolve issues.

To use this option, goto http://www.scalable-networks.com/forums/ and register. Instant access is granted. QualNet Community forums are completely supported by peer forum members (mostly students & educational users) and are available to the general public at no cost. These are not directly affiliated with QualNet Technical Support which is available for purchase. We are responsible only for providing and maintaining the forum platform for user to user interaction. QualNet Technical Support sometimes may provide courtesy responses to selected unanswered questions posted on the forum, however forum users are not guaranteed a response or a response timeline. If a forum response is provided by our technical support team, the response time varies between 3-7 calendar days. 





Article Details
Article ID: 5 Created On: 02 Nov 2009 11:06 PM

This article was helpful  This article was not helpful

 User Comments Add a Comment