Scalable Network Technologies prides itself on its responsiveness and high degree of care given to our customers.

Options for technical support:

  • Find An Answer:
    • KnowledgeBase: Check our knowledgebase for frequently asked questions.
    • Forums: Our forums contain a database of thousands of questions & answers, all search-able & categorized for easy access.
    • Documentation: Our products ship with many self help resources like installation guide, user’s guide, programmer’s guide & more. You can find all documents in the  “documentation” sub folder of the folder where you install our products.
  • Ask A Question:
    • University Users: Users should start by reading through our self-service technical support forums with questions and answers from other QualNet customers. Submit your questions and retrieve your answers quickly and easily with this automated forum.
    • Commercial Users: Commercial evaluators and users with maintenance & support contracts can send questions via email to support@scalable-networks.com, and we’ll respond within 2 business days.
    • EU Support: If you are a current or evaluation customer from an EU country, a future EU country (planned for 2004) or from Israel, please send your support questions to eurosupport@scalable-networks.com.
    • License Support: Need help with your license? For license support, extensions and other licensing issues contact our license support department at license@scalable-networks.com.

Publications

Publications by SNT give a more in-depth view of how QualNet is used by the modeling and simulation community. SNT publishes white papers, product data sheets, and software documentation. In addition, SNT provides the following reference about the QualNet models:

Documentation is published for each release of QualNet software. Evaluators of QualNet may access documentation during their two-week evaluation period. Paid QualNet customers may access documentation for the duration of their maintenance contract.

Third party publications give an unbiased view of QualNet and the capabilities of the software. Third party publications include:

  • research papers,
  • teaching materials,
  • background information about QualNet and networking,
  • related software and utilities, and
  • QualNet online discussion groups.

If you would like to request any additional documentation, please send an email to sales@scalable-networks.com.