Support

Related Links

SCALABLE delivers sophisticated software products and professional services, backed up by comprehensive customer support.

FIRST TIME
USERS
  • Create an account in the SCALABLE Support System (button above) using your email address and a password
  • This will give you access to the Product Knowledgebase, the Community Forum, and the online support ticketing system
  • You can access the Support System via the SUPPORT LOGIN
QUESTIONS
ISSUES
SUGGESTIONS
  • Access the Support System via the SUPPORT LOGIN
  • Search the Knowledgebase for answers to most questions
  • Query the Community Forum for help 24×7
  • Submit a support ticket for personal help with installation, licensing or operational issues
EDU PROGRAM
PARTICIPANTS
  • Access the Support System via the SUPPORT LOGIN
  • Search the Knowledgebase for answers to most questions
  • Query the Community Forum for help 24×7

FAQ

I purchased a SCALABLE solution. How do I get my software and user licenses ?

When SCALABLE receives a Purchase Order, an email address for the customer Primary Contact is specified. We send an email to that address with a password and a URL for the

 


How do I get help with installation or get answers to technical questions ?

For any customer support issues or questions, submit a Support Ticket via the SCALABLE online helpdesk

You should receive an immediate email response confirming that we have opened a support case. You will get a follow-on message within one (1) business day with either an answer or an assigned priority for when we expect to have an answer.


I want to fast track a new project. Can I get help building new network models ?

SCALABLE has a Professional Services Organization (PSO) whose members are experts in modeling and simulation. They are available for everything from helping develop custom model libraries, to architecting and creating complete network models, to managing complete simulation projects.


I am located outside the United States. How does international support work ?

International customers purchase SCALABLE products via authorized Distributors located throughout the world. Many of those Partners provide their customers with first level support directly, and escalate issues as necessary to the SCALABLE support team. In other cases, you may submit Support Tickets directly to the SCALABLE online helpdesk.


I am in the EDU Program. How do I get support ?

Create a user account in the SCALABLE online helpdesk system. From there, browse the topics in the knowledgebase or query the online community forum.

Contact Us
White Papers
Newsletter